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What The Shop Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Commerce, Retail Software

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Description of What The Shop

WHAT THE SHOP IS A MARKETING PLATFORM WHICH HELPS RETAILERS TO UNDERSTAND THE SHOPPER'S IN-STORE BEHAVIOR AND IMPROVE THE CUSTOMER EXPERIENCE

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Innovative Solution To Shopping Behavior

What The Shop offers an innovative solution to solving problems of shopper behavior. This is very impactful on how companies can manage, measure and improve their brand reputation with the help of What The Shop. I have not experienced any difficulties using What The Shop as a customer. We are just now starting out in the implementation. It's hard for me to comment too much at this time, but I know that the more we utilize What The Shop, the better it will be. Being able to make reports for my…

Pros
  • It really helps me manage the data we have within our stores

Revainrating 4 out of 5

Great tool and easy implementation: What The Shop

I like that it allows me to see what customers are saying about my business in real time, as well as their location via GPS if they're using an app or website (also helps with social media). Sometimes people don't realize you can go back into your account later! Also sometimes there is no information available for certain stores even though other locations have been geotagged. However this has only happened maybe once every few months so far - but we've had some issues where the data doesn't…

Pros
  • Also the ability to easily see customer feedback in real time is great
Cons
  • I also dislike that there are a lot of steps required