The ease with which I can update my catalog, send out order notifications/emails, place an order, etc. is awesome! There's nothing that they could improve upon at this point in time since it has been perfect for me thus far (aside from some minor glitches here or there). All you need is their basic business plan, as well as a little knowledge concerning how to use Salesforce and other software used by them. My experience was fantastic so far! I've had zero issues with any part of modalyst. They seem very interested in staying fresh and current with their product offerings and customer service. As long as you're willing to do research into what you want before making contact, I don't foresee many problems. We are able to quickly respond to our clients' inquiries through email communication as we receive all of our shipments within 24-48 hours.