I like this software because its user friendly for doctors to use in their office even if they are not very familiar using computers/software programs yet! It's also easy enought for new users too which is great as well since our staff doesn't have much experience working out computer problems at my job (which makes sense). The only thing about global transcriptionservices i do dislike sometimes when we're trying to find certain words within transcripts there isn't always an exact match available but other than those couple things everything has been pretty good thus far!!