The ability to track our business KPIs, including sales performance against targets - we've always been able to see where people are falling short in terms of meeting their numbers but this is now helping us understand how well they're performing across all markets as opposed to just within specific ones!The reporting tools have also become more powerful over time allowing for greater customisation which has helped ease some confusion around what data points should be tracked by who at different levels throughout an organisation (we used Excel spreadsheets previously). I would like there was better integration with other SaaS apps such that it's easier than having two separate dashboards open simultaneously when you need both types information from each tool available side-by-side rather than one window per app or something similar? We use them primarily because its easy enough so far however if any improvements can come out then thats.