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Peru, Lima
1 Level
722 Review
40 Karma

Review on VITOLER by Suhas Payton

Revainrating 2 out of 5

A disappointing experience with the VITOLER online store

I was anxious to try VITOLER because I frequently buy office and school supplies from online retailers. However, I am quite unhappy with this retailer after my experience with them. Although their website can seem user-friendly, I found it difficult and time-consuming to navigate their product choices. Before I found what I needed, I had to comb through pages of useless goods, and even then, the options were few. When my item did finally show up, I was horrified at the subpar wrapping. My belongings were haphazardly put into a flimsy box, and a few of them got ruined. Additionally, a few things were completely missing, which annoyed and inconvenienced me. I attempted to call VITOLER's customer service department to address the problem, but I only received unhelpful and uncaring responses. My disappointment and frustration were only fueled by their disregard for my predicament. My overall VITOLER experience has been, at best, mediocre. I have no desire to do any further shopping with them because of their difficult-to-navigate website, subpar packaging, and useless customer support. I wouldn't advise anyone looking for dependable, high-quality office and school products to shop at this retailer.

Pros
  • We take great effort to ensure that our products arrive safely to their destination.
Cons
  • For some specialized products, there can be fewer product options available.