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1 Level
794 Review
45 Karma

Review on basis2 by Anthony Robichaud

Revainrating 5 out of 5

Overall very satisfied - much better than manual process

The most recent version allows us to do more with less effort, which makes it easier overall. I am able to make changes without sending e-mails/emails back and forth through different people in our organization who are not as familiar or comfortable working within this program like we are used to doing manually when using older versions. It can be difficult at times figuring out how something works but that's just part of learning any new product / system. We've been running into issues where customers use their own credit cards instead of paying via payment card so they get billed twice (once by them and once from us). This has caused some confusion since there was no way to tell if these were actual payments made directly to us versus those going straight to our vendor account.

img 1 attached to basis2 review by Anthony Robichaud



Pros
  • Simplified user interface
  • Easy access for all users across platforms
  • Ability manage multiple customer accounts easily.
  • Easily add discounts & promotions quickly
Cons
  • It is hard to say