It arrived in the promised time, was as described and as in the photo. We are new parrot owners so maybe it just isn't for them which is why I gave it 3 stars instead of one. It's pretty wobbly with only a hook on each end. There are other ladders with two hooks at each end that would probably serve us better. Our parrots don't care, but they're very young, so maybe one day they'll risk the crossing. My limitation with this product is the back and forth movement of each hook, my shy budgies may stay away if they try. I had to shorten and tie one of the side ropes because it wasn't even tight. However, this didn't really matter as it was easy to set up. It didn't work very well for our needs, but maybe for larger or maybe older, less shy birds it might work.
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