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774 Review
68 Karma

Review on Reed & Mackay by Corey Burgess

Revainrating 5 out of 5

Great customer experience and consistently great travel bookings

I've used their services many times over several years, each time with fantastic results - whether it was booking flights or hotels they were always extremely responsive to my needs. They also had excellent follow up when things didn't go as planned (e g flight cancelled). Not much but would welcome more feedback about how good of service you get from them in terms of staff training/ support etc so we know what's needed next time! We use reed mackays primarily via our bespoke trip builder tool called Tripit. It enables us track all trips across multiple clients using one platform which makes life easier than having individual accounts at various providers.

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Pros
  • High quality customer care
  • Great product range available through different partners such an Expedia for hotel bookings
Cons
  • There are nuances