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New Zealand, Wellington
1 Level
699 Review
49 Karma

Review on DPAccessories by Peter Bates

Revainrating 2 out of 5

DPAccessories: A Customer Experience That Is Very Disappointing

As someone who just recently made a purchase with DPAccessories, I am quite dissatisfied with the quality of customer support that they provide. My interaction with the company's staff has left me with a sour taste in my mouth, despite the fact that their website had an outstanding assortment of vehicle parts and accessories. To begin, the shipping did not take place as quickly as I had hoped, and the things did not arrive when they were supposed to. In addition, the crew that provides customer assistance was unhelpful and difficult to get in touch with. The fact that I had to wait several days before receiving a response to my questions about the product or service made the overall shopping experience aggravating. In addition, the things that I ordered were not of the quality that I had anticipated receiving when I placed my order. They did not have a good fit on my car, so I had to make some adjustments to get them to function properly. As a consequence of this, I incurred additional expenses that I had not planned for in my budget, which made the whole ordeal an even bigger letdown. In conclusion, DPAccessories may have a large variety of products available on their website, but they have terrible customer service and their products are not up to par, therefore it is difficult to suggest them. If you are thinking about buying something from this online business, I strongly suggest that you proceed with care and do extensive research before making a purchase.

Pros
  • Pricing that is competitive for the products.
Cons
  • reaching customer service is challenging.