The system has been very easy for our therapists (and their clients) in managing cases, billing as well keeping track everything we need daily within one single platform! It can be overwhelming sometimes but it's also exciting when you realize how far therapy could go if things were different at some point along my career path with this software - I have seen many improvements over time which makes me happy about all changes or new features being added regularly by staff from qola!! Nothing yet really; just keep going forward because there will always something better coming next. We haven't found any downside sofar- great product overall! Managing case records easily between multiple sites using client portal was challenging before since each therapist had his/her own separate file management systems.- Now everyone knows where they should look first after logging into patient account page via mobile app.