The ease of use is amazing. I was able to set up my account within minutes when we first started using it. It's also very intuitive once your used to navigating around the site. There are some minor glitches here and there but nothing that makes me not want to continue working through them as they do fix these issues quickly. This isn't something I would have thought about doing before this product came along however if someone asked me what tool out there could help streamline their business processes then I'd recommend looking into easy busy pets. We've been so happy since implementing EBP and I know our clients love how organized everything has become during check ins/out times.