Received 2 actuators and one works fine and the other has a broken gear in the gearbox. It gets stuck and sounds awful when you turn the device on or off. In manual operation, the gear appears to be missing a few teeth or grinding as it binds, clicks and grinds when extending or retracting. I contacted the seller and got an answering machine, thanks for the email and the office is closed. No other answer. Bottom line: don't buy this drive as there is no warranty help and you will end up returning it for a refund. It is very disappointing and a waste of time to expect more from the VaygWay as they are listed as premium drives with a 13lb load. I've never gotten that far in testing. Instead, you have to buy another model. NO - I would NOT recommend these drives. Update September 26, 2018: Revain has fully refunded the returned item and 3 emails to CarGadgets went unanswered. No customer service from CarGadgets - Never buy from CarGadgets.
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