I love how easy it is to get help as soon as you need, no matter what time of day or night! The app also has some pretty cool features like scheduling appointments so that's nice too haha.
It would be great if there was more integration with other services such as Zendesky which helps people find jobs faster from your team instead of having them search for their own job (sometimes). Great tool when trying to manage an ever growing call volume during busy seasons in our industry - we can't afford downtime at this point but not every issue gets solved right away either because sometimes they're just really hard problems without any obvious solutions out here :) We are solving many issues related directly back then support tickets by managing all incoming calls using Wrkr's ticketing system through API integrations etc.