I've been working with this transcription company for over 10 years. Their customer support team is second to none! They are always willing to go above and beyond to help me out when I'm having an issue. Sometimes it's hard to find someone who speaks Spanish well enough for our business but the staff at KMTS has continued to do so even after many years of working together. I have used several different companies over the years but nothing comes close to KMTS. I highly recommend them to anyone looking for excellent customer service. No complaints at all! As far as transcription goes, they are awesome!