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750 Review
24 Karma

Review on Verint Predictive Experience (formerly Verint ForeSee) by David Cook

Revainrating 4 out of 5

Foresee is helping my team analyze real time CX and drive business improvements

The product has helped our organization improve customer experience through predictive analytics which helps us to provide better service by predicting their needs before they even realize it! It also allows for easy collaboration between internal teams as well external partners like Accenture who help with data analysis.

img 1 attached to Verint Predictive Experience (formerly Verint ForeSee) review by David Cook

I would say one thing i dislike about this software was its UI/UX could be improved but nothing majorly negative here!! We use foresee primarily due to ease of integration into Salesforce orgs using SFDC API connector or Zapier connections from 3rd party applications such as Marketo etc..

Pros
  • Ease Of Use
  • Powerful Analytics Capabilities we have used various modules within forecasting, behavioral modeling & sentiment monitoring.
  • User friendly interface is intuitive
  • Easy connectors via zaps make integrations quick& effortless
Cons
  • Nothing really comes in mind at present