When I first started using it in 2010, they had an excellent demo of its capabilities. It was easy enough to learn how to use it. The interface is very user friendly. You can easily navigate through all phases of your day-to-day work without having to worry about finding things you need. Sometimes when there are multiple users working with one computer at once, it's hard to find what you're looking for because everything appears as though it should be used together. Even if someone else works from home or a different office than me, sometimes we still have issues getting information that needs to get done between us. For example, we'll send off info for billing, but then we won't hear back until after hours/the next business day. And even then, we usually don't know why something went wrong. We've also.