Easy navigation through the system, no glitches (yet) when adding new devices or equipment, easy integration of other systems such as OMRON. The support is incredible! I cannot say enough good things about their customer service department. So far my favorite part has been that everyone gets along together well with each other and they are always willing to make suggestions if there is any way to improve the product even more. I do not like the fact that we can't customize our own forms because