I was hesitant to believe the "doesn't tangle" claim as frankly, its not that different then the spiral screw in dog leashes. Combine that with the fact that the only thing holding it to the earth was some lag bolts and I was fully prepared to hit the return button after first use. But, two things happened. First and most important, the company notified me 2 days after purchasing and told me that there was a defect in some of their batches and if mine looked or acted the way they said it could, then I should let them know to send a new one. It so happens that mine did indeed have a minor defect (the spinning ball could get stuck on a bad weld) and I responded to the email as soon as I found out. They immediately sent me a new one and didn't even require I send back the old one. Second thing that happened is the first time I used these (with rope not wire.thats probably key) was that my dogs never once got tangled. I had two large german shepherds on one tie down with a single rope looped between them (tie down in the middle). They roamed the campsite, ate, drank, did their business, and never once were tangled. It also never came loose or even showed signs of coming loose. The product is amazing, the company is even better. Don't hesitate.
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