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Hong Kong, Albuquerque
1 Level
667 Review
62 Karma

Review on πŸšͺ Modern Contemporary Slim Design Baldwin Spyglass Passage Lever Handle in Satin Nickel with Prestige Series, Ideal for Interior Hall or Closet Doors by Isaiah Edgar

Revainrating 4 out of 5

Good lever - smart key (initially) didn't work for me

(UPDATE: I was about to reinstall another lever (different brand) but decided to give Baldwin one last chance. Surprisingly I was able to it solved my smart key problem by wiggling the key at the same time pulling it out of the lock and trying to turn the key eventually it gave way and the cylinder turned I was then able to unlock the lock with the smart key Reset tool. My old key now opens the lock. I'm still cutting off the dot because it was so tricky. I have to return the second door handle I bought. Also, the instructions are surprisingly unclear which doesn't help.) Original review : So disappointed. It's a good solid lever and I've heard Baldwin has better quality than Kwikset (my previous brand). It also looks great. The problem is that I tried to follow the smart key instructions carefully and now none of the keys work. I have to return the item. My old key had the correct grooves and went in smoothly, but after I turned it (during key changes) the cylinder's rotation just froze and no key could unthaw it. Now I can only manually block it from the inside. The troubleshooter says I may need to change the key professionally. A brand new castle? I am not paying for it in any way. If you want to use smart key functionality, make sure your old key is kw1 style! I'm 95% sure mine was like this because it definitely looked the same and Kwikset usually uses that style. But it still didn't work.

Pros
  • cool product
Cons
  • Something else