Review on SEO-optimized: Xerox VersaLink B405/DN Monochrome Multifunction Printer with Amazon Dash Replenishment by Justin Olson

I am writing about a situation where my Xerox VersaLink B405 serial number 9HB925608 has failed. I researched the different laser printers on the market for printer features in my price range. I settled on what seemed best to me - the Xerox VersaLink B405. It's clear I made a costly and embarrassing mistake as the outage occurred towards the end of May and is still not working. On June 4th, I opened Service Ticket #25717472. A Xerox representative over the phone helped me through a series of steps to check the printer. didn't really work properly. After completing these steps, I was informed that a service technician would be dispatched. I offered to take the printer to a repair shop but was told it would be an onsite service call. Very good. The service engineer was very friendly, polite and knowledgeable and I told him there was no rush to get the printer up and running again, but I didn't expect it to take so long. A technician came by 4 times in the last 76 days and replaced various components in the printer. At the end of his last visit on August 11th, the technician contacted someone at Xerox and informed me that the printer could be replaced as attempting repairs on site was no longer cost effective. Xerox was contacted on August 17th to unsuccessfully find out when the printer would be replaced. A Xerox representative informed me that the service engineer needs to provide some additional information in order for the decision to have a higher priority. Xerox again failed to contact me so I called Xerox again on August 19th. Again I was told the same as my service ticket contained incomplete information that was required and a replacement order had not yet been initiated as some information was missing. I asked why Xerox hadn't contacted me and what I could do and was told to just keep calling until the problem was resolved. I also asked if Xerox treats all of its customers this way or just me, and I replied that it shouldn't be. Of course I already knew about this, but again the only solution was to be told that a service technician would be "pinged" to contact me. So about 3 months after the failure and 76 days have passed and the service and repair ticket is in the hands of Xerox. but I have absolutely no information on when to expect a replacement. Although Xerox has my phone number, email address and physical mailing address, I have had no contact with Xerox at all times, including the days I was told the printer would be replaced.