The ability for multiple users/contacts within our organization all using one account was something we needed, but didn't have at this time since it's been discontinued by Google (as of March). We now create sub-accounts so each user has their own mailbox with separate access controls which solves part 1; however not solved yet as far 2) permissions are still controlled centrally through gmail instead of having individual control over accounts like before when they were called contacts or groups - both good things! Still need some work though around how folders would be handled across different mailboxes vs same folder structure being used between those boxes & central management system via Gmail itself rather than direct inboxes where messages go directly into specific box(i think?).