I like that they are very fast with turnaround times for our projects. They also provide great customer support when you need help! Sometimes we have questions about what needs to be done or how to improve certain things. Their team responds quickly and helps us figure out the issue. Honestly, there isn't much I dislike about this product. The only thing I can think of would be if you don't use them often enough, then some features may not work as well (like searching through your files). We use scribeon because it's easy to turn around jobs quickly and get paid faster than other companies.