Mine arrived with a broken handle but not as bad as another customer's review. The plastic cracked and the handle jammed an inch. I live in an area where returning a REAL PIA is, so I reattached the handle, applied a liberal amount of hot melt around the tear and ran the vacuum. The upper part of the dome, to which the handle is attached, is part of the suction device and is not critical to the operation of the suction machine. Since other customers seem to have had the same problem with a broken handle, I suspect this happens before or during product packaging. The box my item arrived in was undamaged and everything looked fine until I noticed the broken handle when trying to get it out of the box. Epoxy would probably be a more appropriate repair bond. but the hot glue gun was within reach.
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