We use this product in conjunction with our other products from Vector to provide an easy way for users to log into their work computer remotely without having to go through a VPN connection or any additional software. This has saved us time and money since we no longer have problems logging onto multiple computers at once as well as allowing many people to be able to do so without them being connected to the same network. It is very simple to set up but you need to know how to follow directions if something goes wrong and that's why I give it 4 stars instead of 5. In my experience it was not difficult to learn how to properly setup but if there are issues they will be quickly resolved via support tickets when needed. Remote desktop allows us to easily connect back to my home office even though i am working away from home. Also using this program helps me save bandwidth which saves our organization.