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Review on Computer chair Metta Samurai S-3.04 for executive, upholstery: textile, color: black by Barbara Elizabeth ᠌

Revainrating 1 out of 5

It's impossible to use, don't waste your money.

After nearly three months and numerous attempts, the chair is still waiting to be delivered. In January I placed an order for a chair; I received confirmation that it was in stock. A week later, they contacted to say there was no chair and that they would have to make one to order, with a one-month wait time. They contacted a month later and said they'd have to wait another. 4. I consented to a different model that was nearly identical; they requested a week's wait. 5. They promised to deliver 6 but after a week had passed, nothing had arrived. The courier phones a week later to report he arrived, only to discover he was sent to the wrong place (leaves in Hong Kong). 7. The things have come, but I still have to wait a week. Completed chair assembly; armrests were not secured with the required four screws and washers. Nine. I called and they said to submit a claim and they'd look at it in 10 days (they'd merely look at it! and not send nuts). 10. I'm not sure whether I'll wait another month for the nuts I bought, and I've been waiting a month. In most cases, the contact center staff will talk to you as if you are at fault and in a rude manner. When I spend this much on a chair, I expect faster service and a more reliable delivery schedule. Based on the feedback, it appears that an incomplete set is quite prevalent.

Pros
  • - how many ways there are to customize the seat (height, back, etc.) - Mesh (how long it lasts, I can't say, but it's been fine thus far)
Cons
  • Poor quality welding (for such an expensive chair) Unstable armrests The lumbar support is too low for people of height 180 The headrest doesn't do much to aid and is fixed insecurely Terrible customer service