I like most of what it does but there are some things about it which could be improved if they were more user friendly. Sometimes you have to close out tabs or windows several times before it will actually work. It can also get confusing when trying to figure out how to navigate through all the different features and screens. Also sometimes it takes awhile for it to update your dashboard screen so you don't know exactly where you stand in terms of testing results until after you've already closed out another tab/window. This software helps our clinic keep track of tests we order and send them off to labs.