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Spain, Madrid
1 Level
748 Review
59 Karma

Review on ELUTONG by Mike Hamelin

Revainrating 2 out of 5

Unsatisfied with ELUTONG's Poor Customer Service

As someone who enjoys being outside, I was thrilled to learn about ELUTONG, a business that describes itself as more than just a retailer of sports and outdoor gear - a community of enthusiastic people committed to assisting others in experiencing the joys of nature. However, I've been dissatisfied and irritated by the company's recent behavior. I made an order for a fresh hiking pack, and I couldn't wait to get it in time for a trip. But as soon as the backpack showed up, I realized it wasn't the correct size. I attempted to contact ELUTONG's customer service department for assistance, but was met with a lengthy wait time and unhelpful answers. I eventually got a response from the company after numerous tries, but it was unapologetic and dismissive. Even though they claim to be committed to assisting others in enjoying the great outdoors, it was obvious that the customer support staff at ELUTONG was not willing to go above and beyond to ensure my satisfaction. I ultimately had to give the bag back and look elsewhere for a new one. ELUTONG may offer a variety of goods and foster a sense of community among its supporters, but I was disappointed and irritated by their lack of customer support. I won't be doing business with this firm again and will not be recommending it to others.

Pros
  • Web storefront designed for simplicity of use.
Cons
  • There is a limited supply of certain products.