The fact that it can communicate with other channels such as Whatsapp, Telegram or even Skype without needing an agent in every one of those environments makes this tool stand out from all others I've used before for my business needs - which are many! This bot has been very useful since we started using Salesforce Chatter (and now Teams) within our organization because you do not need agents anymore when communicating via video chat services like Zoom etc., just send them directly to your channel if they want access through any means; also helps reducing costs by eliminating extra employees/agents needed otherwise but having said so there's nothing bad about anything at least for what i have experienced thus far.- Easy setup- Abletness across platforms including Android devices-.