I like how easy it was for me as well my team members were able implement this system into our daily operations! It's very user friendly with all functions included such customer service phone calls etc.. Customer Service department can use intelligove more easily than using excel files which takes time consuming task away from them!! The only thing i dislike about their product would be they have not yet released any updates since last year so we're stuck at version 8 but there should come out new update soon because some things don't work properly in newer versions (such email notifications). We needed something simple where employees could access information quickly without having too much training required before implementation process began; also being integrated within SAP meant no separate database setup nor additional IT support fees paid by us either.