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Malaysia, Kuala Lumpur
1 Level
723 Review
17 Karma

Review on Tomat by Robert Carter

Revainrating 2 out of 5

Tomat: A Disappointing Experience All Around for the RC Professional

My time spent at Tomat was a waste of my expertise as a professional in the remote control sector, and I feel terrible about it. In spite of the fact that they market themselves as a one-stop shop for remote- and app-controlled items, the quality of the variety that they carry is extremely poor. Additionally, their level of competence left a lot to be desired. The employees did not appear to possess the requisite level of technical expertise to guide me through the buying process, and the customer support department was slow to react to my concerns. Their web store is not only difficult to access but also confusing, and there is a lack of clear product descriptions and specs, which I found very frustrating. Furthermore, their price was not competitive with other shops in the business. Because I could find comparable things elsewhere for a lower price, shopping at Tomat is becoming increasingly harder for me to justify. In the big picture, I came away from my time at Tomat feeling let down. Because of my status as an industry professional, I anticipated receiving superior levels of service and product quality. If you are an experienced enthusiast or a professional in the remote control field, I suggest that you search elsewhere for your needs. There are likely other options available to you.

Pros
  • convenient internet store
Cons
  • There is a possibility of shipping delays in certain regions.