The ability to replay an incident. It's a great tool for troubleshooting and it's also a great tool for training. The UI is a bit cumbersome, but the team at Breakout Room is committed to modernizing it. They are adding more features and improving the UI. Their support team is great and they are always willing to help. I have been using Breakout Room for the last three years. It has been a great tool for troubleshooting, training and for creating a better user experience. I like that it can be used by anyone who has access to an internet connection, not only IT personnel. It is easy for new users to use since all of their information is stored in one place and can easily accessed from any computer or mobile device with internet service. There are some minor bugs here and there but nothing major. This software makes using breakouts so much easier than having to manually track everything down yourself!