I like how they have a very customizable system, they are able to go into any situation or issue and find out exactly what is going wrong and provide a solution for it. They also tend to fix things right away as opposed to leaving you hanging with no answer. Sometimes, they seem to have problems with their system and the customer service team can be slow to respond. However, they are always quick to follow up once they do get back to you. If you want a quick response time, this is the way to go. The benefit of having Happierhr is that you can easily customize your account and make sure you are getting the best results. This helps us solve some of our issues with our employees and give them better training opportunities.