I like that it is very user friendly to use. It's easy to navigate through. There are a lot of features available to customize how you want it to function. The ability to add and organize multiple contacts is great. I wish there were more ways to group people by their relationship with me as well as being able to separate them into different categories. I also wish there was an option to have my own profile where I can store information about myself such as email address and phone number. This is a great tool for keeping track of my ministry contacts. I am able to easily see who I'm currently working with and what they need from me. I am also able to keep track of any upcoming events that I am attending.