This tool has helped us to connect with partners, customers and prospects from around the world in real time. It is very flexible and easy to use for our sales team. The chat feature allows us to have quick conversations about products or even just small talk. I am not sure if there are any downsides but we haven't found anything that could be improved yet either. We've used it mainly for managing B2B relationships within our organization by connecting people who know each other already so they can easily start having discussions without being blocked by an email chain.