The best thing so far has been how interactive it is with our group of students and also their ability to reach out after class even though many have moved for different reasons! There are times when I don't like what someone else posts or something they say during video conference but then if you look back at previous recordings there may be some information from weeks prior where we had this same problem solved/discussed!! It's not perfect yet by any means as sometimes certain things get missed over time (or maybe intentionally) due to technical difficulties etc., just keep checking periodically until all your questions are resolved - otherwise contact customer support ASAP. ! Great resource when trying new selling techniques. I like how it's very easy to implement right away! You don't need a lot of experience with Salesforce or Marketing Cloud first to get started. There are so many different ways one could use this tool. The platform is constantly updated which helps keep you ahead of your competition. It's not all about the tool though. A good coach/trainer will help make sure your using it effectively. We have been able to track our leads more efficiently than before we implemented AS.