I like how easy it is for me as someone with no previous experience in salesforce or cloud software to learn this product by going through training videos online and then using them as reference when needed! I do not think there's anything i dislike about new vuel at all so far but maybe if they released more features sooner? Definitely give NVAO demo trials before purchasing (at least one) and use their support team - excellent service as well! Our organization has been running off different internal SalesForce applications since its inception which was very outdated and hard for our staff to access data from outside sources such as emails/social media etc., especially during special occasions.
We have also had difficulty communicating effectively internally due to lack of communication platforms we can trust each other too easily fall back into old habits. The team here helped us create customised apps tailored specifically towards ourselves and now our organisation.