I've had this grill for about 6 years, I use it at least once a week and I really needed to replace the ash removal system. The instructions for installing and removing the ash catcher say you need a flathead screwdriver, but you may need additional tools depending on how rusty the part is. I used WD40 to loosen the old parts and a hammer to try and turn the knob as the screwdriver wasn't enough. I have attached photos so you can get an idea.
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