This chair looks incredibly comfortable and supportive from the photos. Unfortunately, this is not the case personally. I foolishly put off watching or returning for a few months, thinking maybe I just need to get used to it. But for $250 I shouldn't have risked it. It's less adjustable than most cheap office chairs. My back just rocks back and forth, and even in the most upright position I slump (I'm 6ft 1in and about 150 pounds). There's no way to recline the seat itself, no way to adjust the lower back. The neck has little support and cannot be adjusted front to back, only up and down. I work on my computer and an hour or less is painful. To be honest my $25 wooden chair is more comfortable for long sitting. Contacted the company to see if the 5 year warranty would allow for a return. A week has passed, still no reply. Maybe this chair fits someone, but it seemed extremely uncomfortable to me.
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