The best part about netscribe is its user interface which is very easy to use as well as quick in finding any kind of data that you are looking for. I have not found anything negative so far but i can say it takes time to get used to this software because there seems to be too much info when logging into the system at first, however if you keep going and using it over time it will grow more comfortable with it. It is an excellent tool for gathering marketing analytics. A great way to gather all kinds of market research statistics without having to search through several different sources.