The system has been easy to use for our small business. It's simple enough to understand but also offers many features we needed such as backups (backing up servers remotely), server monitoring etc. We have not encountered any problems with this product so far. I would recommend this software if you are looking into something like this from an ease of management perspective. Our main benefits include remote access via mobile devices or laptops/desktops allowing us to manage all aspects of our network without having to visit each computer individually.