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France
1 Level
749 Review
36 Karma

Review on 🔧 Enhanced Friction Pads with Screws for DRAW TITE Replacement Part and Reese SC™ by Juan Russell

Revainrating 1 out of 5

Bad experience with simple details.

Parts mostly met expectations. 3 out of 4 were good but 1 hit the wrong hand. The holes are staggered so you will need 2 & 2, 3 & 1 in REESE factory packaging. This caused an obvious installation problem and I had to reuse one of the warning/torn seals. Not cool, but not the end of the world. The problem was getting the seller to even respond to my request. The first contact was very understanding and polite. Accidents happen - my assessment of a company is based on how it handles problems when things go wrong, not on how easily it handles problems when things are going well. REESE made a mistake packing these parts, which is not very good. The seller still hasn't responded to me and certainly doesn't own or fix the error. For this reason, I cannot recommend this program.

Pros
  • Ideal for outdoor activities
Cons
  • Spare parts availability