I like how easy it is to use. It is user friendly for any doctor who is not computer savvy. I also would like to see more options for specialty procedures. I am able to access my records as well as send them out to new patients from anywhere in the world. I also love being able to check up on my current patients and schedule appointments with ease. I have been using this software now for over 5 years. I personally cannot think of anything I don't like about it. It has made our chiropractic office much more efficient. It is very user friendly for both patients & providers! The team of developers are always willing to answer questions or concerns that we have as well!! We were looking at other options but they didn't seem like it would be able to do what w/o having too many bugs which made us feel uncomfortable going forward. So far so good - no issues yet in using this software. Have been impressed by its ease-of use since day 1 when I first used our demo version last year (which was also great!).