I like that it has all my information in one place if i need to close or refinance as well! It's very user friendly which makes me feel more comfortable with this product compared other competitors out there (we used several others before). The system seems glitchy sometimes so when things don't work right you can be left wondering what could have been done differently/better. We are using our mortgage + care data platform currently but we also use another program called "One Source" where everything gets entered into once instead of having 2 separate systems just because they were from different companies at some point.