People, fasten your seatbelts because I have a tale to relate about my disastrous interaction with Silverwood. I was eager to visit their online shop, but that eagerness soon gave way to disappointment and annoyance. Let's start by discussing their website. There is a chaos. There are too many sections to even know where to start, and the layout is confusing and the search feature is useless. I thought I would need a guide just to get around the website. Even though I eventually located a few things to buy, the nightmare persisted. I was shocked to see how poor-quality the items were when my order finally came. The furniture appeared to have been shoddily built and composed of low-quality materials. The cooking utensils felt fragile and would shatter with even the lightest use. Even worse, I received nothing but silence when I attempted to contact their customer service department. I attempted calling and sending numerous emails, but nobody ever picked up the phone or answered. I had a terrible overall experience with Silverwood. I wouldn't advise anyone to shop at this internet retailer. Avoid the frustration by going somewhere else to buy.