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1 Level
1243 Review
26 Karma

Review on Underdefense by Michael Moonin

Revainrating 5 out of 5

Excellent Customer Support & Quality Product

The ease of use, reporting capabilities, and customer support are some of my favorite aspects about this product. There isn't much I dislike aside from being able to customize reports more than what's provided out-of-the-box. It would be great if you could save custom filters for future uses instead of having to recreate them every time. We have been using UnderDefenses service since early 2018 and they've exceeded any expectations set forth in the initial contract. Their quick response time makes us feel like immediate problems are dealt with immediately.

img 1 attached to Underdefense review by Michael Moonin



Pros
  • Ease Of Use
  • Extremely knowledgeable staff at our local office when questions arise we don’t even need follow up! Helpdesk is extremely responsive.
  • Reporting Capabilities/ Customizable Reports & Analysis Tools (Excel)
  • Support For Mobile Devices And Cloud Computing
Cons
  • There are nuances