I like how easy it was for me as an office manager / admin assistant with no computer background at all! It's also very simple (which helps when trying new things) but not too much so we can use our skills without feeling overwhelmed or lost in complicated menus etc.. The layout of this program could be improved upon by adding some customisation options - maybe even allowing users/admin assistants who have limited tech knowledge access? This has been helpful because my job includes running many administrative tasks which are time consuming otherwise i would need someone else doing them instead :) We're able solve problems relating specifically around patient care & administration rather than being bogged down solving technical issues such having trouble using specific features within programs eetcetera.