I like how easy it was for my employees who are not familiar with computers or software, they were able use this in minutes without needing training from me! The only thing i dislike about PPO now would be there isn't as much room available when viewing records because of updates being made by Microsoft since we purchased our system last year but its still great!! It's so nice knowing everything can go into one place instead having multiple locations where paperwork had been stored before purchasing POOL PRO OFFICE. It's easy for customers or employees, it has great customer support when needed! I am able use this software with my smart phone so no matter where i go in our office we are always connected. The only thing about using PPO was getting used too all of their templates but once again they have made some updates which makes things easier!! Great product. !