The system is easy enough that any vet can use it without having an IT background or knowing how computers work in general (like me!). It's also very good at sending reminders out as needed - I've always felt like other systems were more of "push" technology instead of being truly automated so this has been great! We have yet another way to remind people about appointments they haven't kept but we are not getting rid of our previous software just because there was one thing wrong with something else now right? That makes sense though since these two things do similar jobs already..