We are using grassroot to help us with our small congregation in central Texas, it is user friendly for both new users as well an advanced ones! The support team also makes themselves available at all times which I love about this software package!! There really isn't anything we dislike so far but if there was something else maybe they could have made their documentation better? Maybe more videos or video tutorials would be helpful too because not everyone can read through text easily when learning how things work. It's great having everything under one roof instead of keeping track via emailing files back n forth from different areas/people within my organization (church).