Review on 💧 Enhance Your Water Quality with PUR PFM400H Chrome Horizontal MineralClear Filter by Maalik Harris

I have been using Pur filtration systems for at least 15 years and have only had 1 problem. I called Pur at the time and they sent me a replacement without having to send the unit back. I bought a new unit last September because my previous unit had mold on the part that distributes the tap water (it was really awful!). Two months after changing the filter, the yellow light came on. I called Pur and they told me to press the little box inside the unit 6 times to reset the light. Last week the light came on again after changing the filter. I tried tapping the box every day but the light stayed yellow. I called Pur today and they first said I needed to soak the new filter before putting it in (really what would that do?). The rep then said I had to click 7 times, not 6 (really? It used to work 6 times). He let me try 2 more times - of course nothing changed. Then, after 30 seconds of silence, I asked what to do next. He said he would do an RMA for me and I would have to ship the unit back at my own expense. Wait a minute - I have to pay the postage to return the defective product, I don't think so! He then said I could fax him the receipt and he would email me a prepaid shipping label. But then I realized I would have to drink tap water for 2 weeks while waiting for a replacement. So I just decided to buy a new device and keep my current device as a backup in case the new device has problems. Pur's customer service could at least be improved.